All terms and conditions of sale are subject to change without notice.
ALL RETURNS REQUIRE PROOF OF PURCHASE. Please include Proof of Purchase with your return when you send it back or your return will not be processed.
PRODUCT LIABILITY INSURANCE ON STREETWISE STUN GUNS, STUN BATONS AND PEPPER SPRAY: Doctor Pepper Spray provides product liability insurance coverage on all Streetwise brand stun guns, Streetwise brand stun batons and Streetwise brand pepper spray. This insurance is extended to our direct Authorized Dealers who have filled out and signed an Authorized Dealer Application and submitted it to us. It is the responsibility of the Dealer to make sure that we have this signed application on file.
COMPLIANCE WITH LAWS PROHIBITING ANY OF OUR PRODUCTS: It is the sole responsibility of the purchaser to comply with all local, state and federal laws or statues pertaining to the possession and/or use of any of the products we sell.
PRICE CHANGES: We reserve the right to change the price of any product we sell at any time. We will announce such changes in our weekly e-mail blast, and we will change the price on our web site.
DEFECTIVE PRODUCT: Products that are found to be defective can be returned for a replacement or credit toward the purchase of other product during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:
- For all products sold by Doctor Pepper Spray: 90 days
- For all products with the Streetwise Brand: One year
- For all Streetwise stun guns and stun batons: Lifetime
- For all Police Force stun guns and stun batons: Lifetime
All defective returns require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to Doctor Pepper Spray will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be paid by Cutting Edge Products.
Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included in order to receive a full credit.
EXCHANGE POLICY: We will accept certain (not all) products back for exchange (credit toward the purchase of other product) within 30 days after the date of the invoice with a 20% exchange fee. This does not apply to all of our products. Certain items cannot be exchanged. For example, if an item has been discontinued, as announced in our weekly e-mail update and listed on our website, then we cannot take it back. Call first before shipping the product back to receive an RMA number and to make sure the product is eligible for a credit. Each product returned for exchange must be in its original condition and ready to go back on the shelf or a higher fee may be applied. This includes the item and its packaging. For example, make sure that there are no price stickers (or residue from where they have been removed), or tags on the unit or packaging. All exchanges require a return merchandise authorization number (contact us for an RMA#). The cost to ship the product back to Doctor Pepper Spray will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the new product(s) will also be paid by the customer.
ADDRESS CORRECTION POLICY: It is very important that we receive a complete and accurate address for all orders to insure timely delivery and because UPS and FedEx charge a fee for any address correction. If we receive an incorrect address from a customer and we are charged a correction fee we will pass this fee on to the customer.
ORDER CANCELLATION/ ORDER CHANGE POLICY: If a customer wants to cancel or change an order that has already been placed they must contact our office by telephone (919-373-5055). We will make every effort to stop the order (or make the requested changes). However, if the customer does not call in time, and we are unable to stop the order (or make the requested changes) then the customer is still responsible for the order. In addition to the phone call we will request an e-mail for confirmation.
DAMAGE/ MISSING ITEMS/ WRONG ITEM SENT CLAIMS: Any time an order is received that has been damaged, or items are missing from the order, or the wrong items have been sent, it must be reported to Doctor Pepper Spray within three business days after receipt of the order. Any claim after three business days will be void.