SHIPPING POLICY: We strive to get every order out as soon as possible. However, due to the fact that we cannot predict the number of orders that we will receive on a given day, we cannot guarantee that an order will ship on the day it is received. Orders will ship within one to two business days of our receiving them. Business days are Monday through Friday excluding national holidays and any day our office is closed as announced in our weekly e-mail blasts. For example, an order placed over a weekend might ship on the following Monday, but could ship on Tuesday.
SHIPPING INSURANCE POLICY: We automatically insure all packages that we ship out. The cost of this insurance is included in the freight charge and therefore passed on to the customer. If you do not want orders insured contact us and let us know (in writing). We will not insure shipments if requested not to, but the customer will then assume all risk for loss or damage to boxes in transit.
The below map is for transit times for UPS Ground shipments only (not US Mail):
Some of our products, such as stun guns and pepper sprays, may be restricted in your state.
The following are shipping restrictions for Stun Devices:
Stun Guns cannot be shipped to the following Cities, States, Counties:
Chicago – not even with FOID card
Illinois * Can be purchased with proof of FOID card — see below
Wisconsin * Can be purchased with proof of CCW permit — see below
ILLINOIS STUN DEVICE RESTRICTION: Customers who reside in Illinois and who have a valid FOID card may purchase stun devices. Please email a copy of your FOID to us at email@example.com, after placing your order – please reference order number when sending the email. If we do not receive a copy of your FOID card and you have purchased a stun device, your order will not be processed or shipped. We can not ship stun devices to the city of Chicago even if you have an FOID card.
WISCONSIN STUN DEVICE RESTRICTION: Customers who reside in Wisconsin and who have a valid CCW permit may purchase stun devices. Please email a copy of your CCW permit to us at firstname.lastname@example.org, after placing your order – please reference order number when sending the email. If we do not receive a copy of your CCW permit and you have purchased a stun device, your order will not be processed or shipped.
The following are shipping restrictions for Pepper Sprays:
Pepper spray cannot be shipped 2nd or Next Day Air.New York – Pepper spray cannot be shipped to New York. Residents may only purchase defense sprays from licensed Firearms Dealers or licensed Pharmacists in that state. We can, however, ship dog pepper spray and bear pepper spray to your state.
Massachusetts – Pepper spray cannot be shipped to Massachusetts. Residents may only purchase from licensed Firearms Dealers in that state.
Michigan – Pepper spray purchased must not be more than 10% (Pepper Shot or Mace Pepper Guard are all approved for Michigan). “The reasonable use of a self defense spray or foam device containing not more than 10% oleoresin capsicum by a person in the protection of a person or property under circumstances that would justify the person’s use of physical force.”
Wisconsin – Tear gas is not permissible. By regulation, OC products with a maximum OC concentration of 10% and weight range of oleoresin of capsicum and inert ingredients of 15-60 grams are authorized. This is 1/2 oz. and 2 oz. spray. Further, the product cannot be camouflaged and must have a safety feature designed to prevent accidental discharge. The units may not have an effective range of over 20 feet and must have an effective range of six feet. In addition, there are certain labeling and packaging requirements: must state cannot sell to anyone under 18 and the phone number of the manufacturer has to be on the label. The units must also be sold in sealed tamper-proof packages.
If you have any questions regarding our shipping policies, please do not hesitate to contact us at CUSTOMERSERVICE@DOCTORPEPPERSPROAY.COM